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HME Billing & Process Outsourcing | DME Billing Services - Prochant Contact Us: 1.888.349.9015 [email protected] Privacy Policy Blog Sign Up Login COVID-19 About Solutions Full Service Billing Staff Augmentation Events Careers Contact Locations HME Billing & Process Outsourcing Prochant is the nation's leading HME billing & process outsourcing company. We manage your revenue cycle, so you can focus on your patients. SEE OUR SOLUTIONS Working with Prochant, we have gone from 43% accounts receivable over 90 days to just 13%. In this audit rich environment, this result is phenomenal. STEVE MAMANGAKIS, CEO Physicians Choice Respiratory Services Client since 2007 CUSTOMER TESTIMONIAL Prochant helps us with billing, follow-up, cash posting, prior auth, and eligibility verification. As a result, we can spend more time with patients. JAMI ALLINGTON Director, Integris Medical Supply Customer since 2010 CUSTOMER TESTIMONIAL Prochant helps us navigate Medicare requirements, minimize audits, and maximize revenue. I find their staff to be very professional and accessible. JAMES WESTCOTT Owner, OxyPros Plus CUSTOMER TESTIMONIAL Billing Solutions Prochant is the nation’s leading HME billing and process outsourcing company. Our highly-skilled team helps providers become more profitable by outsourcing or enhancing front- and back-office processes. We rapidly implement changes and proactively monitor metrics to ensure client success. Headquartered in Charlotte, North Carolina, we manage the revenue cycle for top medical equipment providers and health systems. Full Service Billing Outsource your entire back-office with our Full Service Billing (FSB) solution. We take over all of your insurance billing, collections, and cash posting. You get a dedicated, U.S.-based account manager who serves as the single point of contact. There is a daily billing review prior to submission and claim rejections are also worked on daily. Daily, weekly and monthly KPI reports are provided for your review. And best of all, we get paid when you get paid. Learn more > Staff Augmentation Running a large team of in-house billing professionals is not easy for HME providers. At best, it is a distraction from your passion for helping people. At worst, it can be a nightmare with escalating costs and high employee turnover. You have probably considered the idea of outsourcing some of your back-office processes. With our Staff Augmentation solution, you can do it on your own terms. Our team becomes a seamless extension of your team. Learn more > Why Prochant? Dependable Reliable access to dedicated team Seamless extension of your business Core value for hiring and rewards Entrepreneurial, empowered team Wholly owned, integrated employees Strong employee development Weekly account management calls HiTrust certification in process Efficient Dedicated team of experts Right team to minimize ops costs Focus on specific business metrics Engagement, analysis, & optimization Usage of industry best practices High degree of accountability Innovative Proactive opportunity identification Continuous business intelligence Industry thought leaders Retained external industry experts Onsite expert visits HME Billing Blog A blog for HME providers & DME billing teams. Read thought-provoking articles on HME and DME billing, outsourcing, and revenue cycle management. July 12, 2020 DME Billing: More Resources for Your New Normal Explore more of Prochant’s resources to help your DME team during COVID-19. You clicked and we listened: After last week’s helpful blog post, “DME Billing: Resources […] Do you like it? Read more July 5, 2020 DME Billing: Resources for Your New Normal Explore our round-up of resources to help your DME team during and after COVID-19. DME billers and HME providers: Thank you. As our industry has banded […] Do you like it? Read more June 21, 2020 Is HME Outsourcing Right for You? The right solution for your HME team might be a familiar one: outsourcing. Running an HME business is rewarding…and challenging. Providers strive to serve their patients […] Do you like it? Read more June 14, 2020 More Ways to Navigate the New Normal for HME Get more guidance from HME experts on moving forward from the COVID-19 crisis. Prochant’s Joey Graham and fellow industry veteran, Ty Bello, recently revisited their white […] Do you like it? Read more June 7, 2020 Navigating the New Normal for HME Get guidance from HME industry experts on moving forward from the COVID-19 crisis. Prochant’s Joey Graham and fellow industry veteran, Ty Bello, recently revisited their white […] Do you like it? Read more March 19, 2020 DME Billing: 6 Tips to Cope with COVID-19 Get the DME billing advice you need to succeed during the COVID-19 pandemic. Joey Graham, our Executive Vice President and General Manager, is an HME industry […] Do you like it? Read more March 19, 2020 Latest Updates: COVID-19 and HME Stay tuned to this page for the latest on COVID-19 and the HME industry. HME clients, colleagues, and friends: You remain Prochant’s number one priority during […] Do you like it? Read more March 15, 2020 An Important Message on COVID-19 Prochant takes seriously the health and safety of our clients and employees. Prochant’s commitment to its clients remains strong as we closely monitor the status of […] Do you like it? Read more About Us Prochant is the nation’s leading HME billing and process outsourcing company. Our highly-skilled team helps providers become more profitable by outsourcing or enhancing front- and back-office processes. Useful Links About Full Service Billing Staff Augmentation Careers Contact Us News & Views cash posting (1) community (5) competitive bidding (1) covid (4) deductible season (1) dme billing (12) DMEPOS (1) full service billing (2) hme billing (34) hme billing system (1) hme labor costs (1) hme metrics (2) hme revenue (2) hme software (1) KPIs (2) Medicare (4) outsourcing (6) partnerships (1) prior authorization (1) qmb program (1) RAC (1) revenue cycle (2) revenue cycle management (6) staff augmentation (4) trade show (2) Contact Us Your Name (required) Your Email (required) Message © 2018-20 Prochant, Inc. All Rights Reserved. Incoming Referrals & Intake Fax line & referral services are monitored and inbound documents routed per your guidelines. Service also includes qualification, document request & follow up, and data entry of patients & orders. × Eligibility Verification & Prior Authorization Financial responsibility is determined, insurance benefits scoped out, and need for prior authorization (PA) identified. PA is requested, followed up on, and appealed if necessary. Information is logged in your billing system. × Resupply Order Processing Orders are taken and processed accordingly. This includes order entry, documentation review, EV/PA, and verification of orders paid prior to advancing the order in the workflow. × Consignment Order Processing The consignment order process can be managed completely by us, allowing your team to manage only by exception. Service includes patient & order entry, documentation review, EV/PA, and order confirmation. × Order Confirmation Order confirmation, the first back office step, involves a deep QA where all data elements and physical documentation are reviewed to ensure that the order is clean for billing. × Hold & Stop Management Held and stopped revenue is managed by reviewing the holds & stops, obtaining PAs, reviewing hold reasons and requesting CMNs & RXs via fax. × Cash Posting Cash and denial posting is kept current. Both auto-posting and manual posting are handled skillfully & overnight. Our team posts for all payers, including patients. × Claims Transmissions & Front-End Rejections Claims review of key data elements is performed, claims submitted to appropriate payers, and batch rejections are resolved. The front-end rejections queue is cleared daily. × Denial & A/R Managemen...